Shipping Policy
The following is the shipping policy from Richway & Fuji Bio, Inc.:
PROCESSING & LEAD TIME:
Packages are processed, ship and delivered Monday through Friday. Regular orders are shipped Tuesday through Friday. Expedited orders are shipped Monday through Friday. Some shipping carriers do not ship on Saturdays, Sundays and holidays (even for expedited shipping) so the actual delivery date may differ from the estimated transit time. Richway and its designated shipping carriers do not guarantee the date and/or time of delivery.
Your order may be delayed if your shipping address is different from your billing address. This additional processing time is used to help ensure the security of your credit card information.
All items shipped via UPS require a signature for delivery. If you are not available on the first delivery attempt, a note will be left with instructions on how to receive your order. A total of three attempts are made before it is returned to the warehouse. If the package is in transit to the warehouse and you would still like to receive your order, you will have to pay the shipping fee for those items to reship.
All items are shipped individually.
Deliveries cannot be made to APO/FPO/PO Box addresses.
REGULAR ORDERS (Domestic US):
Standard Ground Shipping: 7-14 business days (excluding weekends/holidays)*
Expedited Shipping: 3-5 business days (excluding weekends/holidays)*
*Based on stock availability
PRODUCT CERTIFICATE ORDERS:
Standard Ground Shipping: 15-30 business days (excluding weekends/holidays)*
Expedited Shipping: 15-30 business days (excluding weekends/holidays)* **
*Based on stock availability
UNITED STATES
UPS Standard Ground
Orders for items that are in stock are usually shipped within 48 hours of credit card settlement, excluding weekends and holidays. Orders are delivered 5-7 business days after credit card settlement. Barring exceptions, these orders ship out Tuesday through Friday.
UPS Expedited
Expedited orders are given top priority. Expedited orders for items that are in stock are usually shipped within 24 hours of credit card settlement, excluding weekends and holidays. Orders are delivered 3-5 business days after credit card settlement. Barring exceptions, these orders ship out Monday through Friday.
Expedited orders must be received by Richway’s headquarters between Monday through Friday by 8:00am HST to be charged the same day, for shipment the following day.*
Expedited orders received by Richway’s headquarters between Monday through Friday after 8:00am HST will be charged the following day.*
*Any issues or changes which occur with the credit card, billing address, shipping address, etc., may delay processing and shipping.
ALASKA
All orders shipping to Alaska are charged an additional $25 per item.
HAWAIIAN ISLANDS
All orders being picked up at Richway’s headquarters in Oahu or shipping to the Hawaiian Islands must include a 4.712% general excise tax.
UPS Standard Ground
Orders for items that are in stock are usually shipped within 48 hours of credit card settlement, excluding weekends and holidays. Orders are delivered 5-7 business days after credit card settlement. Barring exceptions, these orders ship out Tuesday through Friday.
INTERNATIONAL
Please contact us for price quote. Please have the destination address ready before inquiring about your shipping quote.
Shipping quote does not include import fees such as customs and duty tax, VAT, brokerage fees, any other additional fees on any pickup/delivery charges. Import fees are the responsibility of the recipient and due upon delivery to the recipient. Please check with your country's customs department for estimates or more info regarding these fees.
With respect to each item for which import fees have been calculated, you authorize Richway to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your item, process and remit your actual import fees for such item.
If you choose to designate an alternate carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your item, process and remit your actual import fees for such item, Richway is no longer accountable for any issues that may arise.
** Please note: 220V Biomat Professional orders being shipped to the U.S./Canada/International (except Korea, China, and Europe) are in a duffel style bag.
UPS Worldwide Expedited
Orders for items that are in stock are usually shipped within 48 hours of credit card settlement, excluding weekends and holidays. Orders are delivered 7-14 business days (without customs delays) after credit card settlement. Barring exceptions, these orders ship out Tuesday through Friday.
CANADA
Richway's shipping quote for Canada (indicated on the Price List) does not include import fees such as customs and duty tax, VAT, brokerage fees, any other additional fees on any pickup/delivery charges. Import fees are the responsibility of the recipient and due upon delivery to the recipient. Please check with your country's customs department for estimates or more info regarding these fees.
UPS Worldwide Expedited
Orders for items that are in stock are usually shipped within 48 hours of credit card settlement, excluding weekends and holidays. Orders are delivered 7-14 business days (without customs delays) after credit card settlement. Barring exceptions, these orders ship out Tuesday through Friday.
EUROPE
Richway’s shipping quote for European Union Member States (indicated on the Price List) does include VAT of 21%. VAT is to be included with your order at time of ordering. There are no customs and duty tax due to the EU-South Korea Free Trade Agreement.
Note: (Non-EU Countries) Richway’s shipping quote for Non-European Union Member States does not include import fees such as customs and duty tax, VAT, brokerage fees, any other additional fees on any pickup/delivery charges. Import fees are the responsibility of the recipient and due upon delivery to the recipient. Please check with your country’s customs department for estimates or more info regarding these fees.
UPS Standard Ground
Orders for items that are in stock are usually shipped within 48 hours of credit card settlement, excluding weekends and holidays. Orders are delivered 5-7 business days (without customs delays) after credit card settlement. Barring exceptions, these orders ship out Tuesday through Friday.
CHINA
Please contact us at 855-338-6410 for price quote. Please have the destination address ready before inquiring about Richway's shipping quote.
For China shipments, the quotes provided for most items include import fees such as customs and duty tax and VAT.
Items that do not include customs and duties tax and VAT in the shipping quote are for smaller packages such as the Detoxi, Biomat Accessories, Alkal-Life Accessories, Rejuvena Accessories. Import fees are the responsibility of the recipient and due upon delivery to the recipient. Please check with your country's customs department for estimates or more info regarding these fees.
Hand Carrier
Orders for items that are in stock are usually shipped within 5-7 business days of credit card settlement, excluding weekends and holidays. Orders are delivered 14-28 business days (without customs delays) after credit card settlement. Barring exceptions, these orders ship out Monday through Friday.
OAHU – STORE PICKUP
All orders being picked up at Richway’s headquarters in Oahu must include a 4.712% general excise tax.
Orders for items that are in stock are usually available for pickup within the same day of credit card settlement, excluding weekends and holidays. Orders must indicate pickup date so the order can be charged and prepared for the pickup. Please contact us at 855-338-6410 before placing your order to check for availability of item(s) and pickup day/time.
TRACK YOUR ORDER
Shipped via UPS
Upon shipment of your item, you will receive UPS tracking notifications from UPS Quantum View. Orders must clearly indicate the email address(es) to receive tracking notifications. Orders submitted without clearly indicated email address(es) may not receive tracking notifications.
Shipped via USPS
Supply Orders and smaller packages are usually shipped via USPS. Upon shipment of your item, you will receive USPS tracking notifications from USPS. Orders must clearly indicate the email address to receive tracking notifications. Orders submitted without clearly indicated email address may not receive tracking notifications.
Shipped via Hand Carrier
Upon shipment of your item, you will receive Zeny Express tracking notifications from Richway/R&L Co. Orders must clearly indicate the email address(es) to receive tracking notifications. Orders submitted without clearly indicated email address(es) may not receive tracking notifications.
Shipped via Alternate Carrier
In the event that our usual shipping carriers are unable to deliver your item due to size/weight limits or location restrictions, your item will be delivered via an alternate carrier. You will be notified of the alternate carrier’s delivery timeframes once available.
BACK ORDER
In the event that any item is out of stock, immediate notice will be posted to the website’s bulletin board. We will ship items as it becomes available.
CHANGE YOUR SHIPPING/PICKUP OPTIONS
You may change your shipping/pickup options as long as your order has not begun processing.
Contact us within 1 hour of placing your order if you would like to:
- Change your shipping method (Standard or Expedited – US only)
- Change your order from shipping to store pickup
- Change the shipping address
You may change your shipping/pickup options after your order has begun processing but it will incur a fee.
Contact us immediately after your order has begun processing if you would like to:
- Change your shipping method (Standard or Expedited – US only) - $25 fee per item
- Change your order from shipping to store pickup - $25 fee per item
- Change the shipping address within the same city/state – $25 fee per item
- Change the shipping address to a different city/state – Contact Richway for quote
DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
If your order is damaged or defective upon receipt, please keep the original packaging and notify us immediately so a claim can be made to our shipping carrier. If your order is incorrect or missing items/components, you must notify us within 7 business days from the date of initial receipt. Please have your RI number and/or tracking number ready upon claim request.
REFUSAL OF DELIVERY
UNITED STATES
If you refuse delivery of any order, you are responsible for the original shipping charges. Upon refusal, it will be returned to our warehouse. Upon receipt at our warehouse, you will receive a refund for the item and tax (if applicable).
INTERNATIONAL
If you refuse delivery of any order, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Richway. Upon receipt at our warehouse, you will receive a refund for the item and tax (if applicable). Any import fees and cost of returning the package will be deducted from your item refund.
120 VOLT AND 220 VOLT:
Richway manufactures 120V and 220V items for orders placed both in the continental U.S. and internationally.
120V Biomats, Mini Mats, Biobelts, and Alkal-Life Water Ionizer Systems are compatible with 100V~120V.
220V Biomats, Mini Mats, Biobelts, and Alkal-Life Water Ionizer Systems are compatible with 220V~240V.
The Rejuvena Facial Care System's charger is a universal voltage.
In some cases, an adapter is necessary for the proper wall socket compatibility (Richway does not provide the adapter).
ADDITIONAL INFORMATION:
Occasionally the shipping schedule will need to be altered due to holidays and/or unforeseen causes.
Richway will be closed in observance of the following holidays.
No packages will be mailed during this period:
January 19, 2015 - Monday - Martin Luther King Jr. Day
February 16, 2015 - Monday - President's Day
May 25, 2015 - Monday - Memorial Day
July 3, 2015 - Friday - Independence Day (Observed)
September 7, 2015 - Monday - Labor Day
November 11, 2015 - Wednesday - Veteran's Day
November 26, 2015 - Thursday - Thanksgiving Day
November 27, 2015 – Friday – Day after Thanksgiving
December 24, 2015 - Thursday - Christmas Eve (Close at 12PM HST)
December 25, 2015 - Friday - Christmas Day
December 30, 2015 through January 4, 2016 - Closed
Richway will reopen on January 5, 2016 - Business as usual
In observance of the Christmas Holidays, no packages will be mailed during this period. To receive your packages BEFORE Christmas, we recommend you order any items before December 10th (will be announced if this date changes). We cannot guarantee delivery of any package before Christmas after this date. Expedited shipping in the U.S. incurs an additional fee. Call for overseas shipping.
